Help & Contact

How can we help?

Find answers to common questions below, or get in touch with our team.

    Orders & Shipping

    FAQ

    Where's my order? How do I track it?

    Use our Order Tracking page. Enter your order number and email to see your order status and carrier tracking.

    Your shipping confirmation email also has a tracking link, and if you have an account you can see every order under My Account.

    When will my order ship?

    All orders take 24 to 48 business hours to process, fill and ship. We don't ship on weekends or federal holidays, so orders placed Friday through Sunday ship on Monday.

    Orders with expedited shipping (Priority Mail, UPS 2nd Day Air, UPS Next Day Air) are given priority.

    How much is shipping?

    Domestic shipping is free on orders of $100 or more. For smaller orders and international orders, shipping rates are calculated at checkout based on the carrier and speed you choose.

    See our Shipping page for all carrier options.

    Do you ship internationally?

    Yes, to most countries. Check the list on our Shipping page to see if we ship to yours. Delivery times vary by country and customs.

    Import duties, taxes and brokerage fees are not included in the product price or shipping cost and are the buyer's responsibility. Orders shipped by USPS to Brazil may be held in customs for up to 120 days.

    Can I change or cancel my order?

    Orders move fast, so email shipping@dynamiccolor.com as soon as possible with your order number and the change you need. We'll do our best, but once an order has been packed or shipped we can't change it.

    What if my order is returned to sender?

    Dynamic Color isn't responsible for shipping costs from a return to sender, for example if the shipping address was entered incorrectly or the package was refused at customs.

    What payment options do you accept?

    PayPal, Google Pay, Shop Pay, Apple Pay, Visa, Mastercard, American Express and Boleto.

    Returns & Problems

    FAQ

    What is your return policy?

    You can return unused items in their original condition and packaging within 30 days of purchase, with proof of purchase. Return shipping is paid by the customer and isn't refundable.

    Tattoo machines, body jewelry and sale items are final sale.

    Start all returns and exchanges on our Returns & Exchanges page. You can also read the full Refund Policy.

    My order arrived damaged or an item is defective

    Start an exchange on our Returns & Exchanges page and include your order number and a photo of the item. We exchange defective or damaged items for the same item.

    My ink arrived frozen. Is it OK to use?

    Yes. Let it thaw naturally at room temperature (don't heat it) and it's fine to use.

    I bought something from a Dynamic Supply Van and it isn't working

    Please contact the driver who sold it to you. They'll give you instructions for the faulty product.

    I have a question about a lot number or need to verify a product

    Email our Quality Assurance team at quality@dynamiccolor.com with the lot number and product name.

    Our Inks: Safety & Ingredients

    FAQ

    What's in Dynamic Color ink?

    Classic Dynamic Color inks contain distilled sterile water, pigment and isopropyl alcohol, with no fillers. They're provided sterile.

    Ingredient details for every ink are on our Safety Data Sheets (SDS) page.

    Do your inks contain heavy metals or nickel?

    No. All Dynamic Color inks are free of heavy metals, including nickel.

    Are Dynamic Color inks vegan?

    Yes. Dynamic Color products contain zero animal products and are never tested on animals.

    Are Dynamic inks safe for an MRI?

    Our inks contain no heavy metals. Because every person and procedure is different, we recommend sharing our Safety Data Sheets (SDS) page with your doctor or MRI technician before your scan.

    Where can I find the SDS for a product?

    All Safety Data Sheets are on our Safety Data Sheets (SDS) page.

    Are your inks REACH / EU compliant?

    Yes. Dynamic Platinum inks were formulated to meet the EU's REACH requirements. Shop the REACH-Compliant Tattoo Ink collection.

    Choosing Products

    FAQ

    What's the difference between Dynamic and Dynamic Platinum?

    Classic Dynamic Color inks contain distilled sterile water, pigment and isopropyl alcohol, with no fillers. They can seem thin next to brands that use glycerin and other thickeners, but they flow well from the needle and pack a lot of pigment.

    Dynamic Platinum inks are thicker and contain glycerin and witch hazel. The line was formulated to meet the EU's REACH requirements. Shop Platinum.

    Which inks are best for me?

    If you like a thinner ink that flows fast and packs heavy, start with classic Dynamic. If you prefer a thicker ink or need REACH-compliant color, go with Dynamic Platinum.

    Not sure where to start? Our best sellers are a good place.

    What are the differences between your black inks?

    We make several blacks for different work, including Triple Black, Black, BLKout, Union Black and Ganga Black. Each product page explains what it's best for, or visit here for the differences.

    Shop black ink.

    What are the differences between your white inks?

    Our whites include White, Triple White and Non-Mixing Heavy White. Each product page explains what it's best for, or visit here for the differences.

    Shop white ink.

    What's the difference between Stencil Magic and Black Magic?

    They're similar. Stencil Magic holds strong and long, which makes it great for big pieces. Black Magic dries quickly, which makes it great for smaller tattoos you want to start right away.

    Wholesale, Vans & Other Channels

    FAQ

    How do I buy wholesale?

    Fill out our Wholesale Account Application. Learn more on our Wholesale page or email wholesale@dynamiccolor.com.

    I'm already a wholesale customer. How do I order?

    Sign in with your wholesale account to shop our B2B store with your wholesale pricing. Remember that orders must meet the minimum order value for your price level; orders below the minimum will be cancelled.

    Is there a Dynamic Supply Van in my area?

    See our Dynamic Supply Vans page, or DM @dynamictattoosupply on Instagram to find out where vans are running routes.

    Why does Dynamic carry other brands?

    Our supply vans across the US carry a wide range of products beyond Dynamic supplies, so we added them to our website too.

    I ordered on Amazon. How do I manage my order?

    Go to Your Orders on Amazon to track a package, edit or cancel an order, start a return or get an invoice.

    Still need help?

    Send us a message below, or email the team that can help fastest:

    Order status & shipping: shipping@dynamiccolor.com
    Product & sales questions: sales@dynamiccolor.com
    Returns & exchanges: start on our Returns & Exchanges page
    Wholesale accounts: wholesale@dynamiccolor.com
    Lot numbers & product verification: quality@dynamiccolor.com

    Dynamic Color · 200 Park Central Blvd South, Suite 5 · Pompano Beach, FL 33064